Frequently asked questions

Churnfree is a great tool to help eCommerce and SaaS businesses to win back canceling customers by providing custom Retention Flows complete with engaging designs, surveys, feedback, and offers.

Retention Flows replace your current cancellation process with a customized user experience aimed at understanding why your subscriber is canceling and providing options to retain them.

Churnfree can help your website in two ways:

By allowing you to analyze and understand the causes of customer churn - presenting surveys and gathering feedback from every canceling customer and incorporating it into your core strategy gives you the opportunity to win them back and increase lifetime value.

Providing a good cancellation experience with tailor-fitted options - a portion of cancellations can be prevented by offering interesting and sensible options such as discounts, subscription downgrades and upgrades, customer support, and more.

Yes, after integrating your first Retention Flow in your website, the dashboard will be populated with statistics such as cancellation requests, saved requests, churned, and canceled data.

Absolutely! Our dedicated team of support is available 24/7 to assist you. Simply contact our experts by using the support form below.